Terms of Service

Last updated: May 2026

These terms set out the rules for using Me2You. By creating an account or making a purchase, you agree to follow them. We have written them in plain language so there are no surprises.

1. Who can use Me2You

• You must be 18 years or older to create an account.
• By registering, you accept these terms in full.
• Me2You reserves the right to refuse registration without giving a reason.

2. Account responsibilities

• You must provide accurate registration information.
• You are responsible for keeping your account secure (password, device access).
• One account per person. No duplicate or fake accounts.
• You must notify Me2You immediately if someone accesses your account without your permission.

3. Prohibited items

You may not list or sell any of the following on Me2You:

• Firearms, ammunition, and weapons
• Drugs, controlled substances, and drug paraphernalia
• Stolen goods
• Counterfeit or pirated items
• Hazardous materials
• Live animals
• Any item that violates South African law

Me2You reserves the right to update this list at any time.

4. Listing rules

• Listings must accurately describe the item with real photos. Stock images are not allowed.
• Sellers must state the item condition (new, used, or refurbished).
• Pricing must be in ZAR and include all costs except delivery.
• Me2You may remove listings that break these rules without notice.

5. How escrow works

Me2You uses escrow to protect both buyers and sellers. Here is how it works:

1. Buyer pays - at checkout, the buyer pays the listing price plus a 5% Me2You commission and a flat R 14.90 buyer protection fee. Funds are held in escrow through PayFast.
2. Seller dispatches - the seller must dispatch the item within 3 business days of payment confirmation.
3. Buyer confirms - once the buyer receives the item, they can tap "Release now" to release payment to the seller immediately.
4. Auto-release - if the buyer does not confirm or raise a dispute within 48 hours of delivery, funds are automatically released to the seller.
5. Dispute - if there is a problem, the buyer can raise a dispute within 48 hours. Funds are frozen until the dispute is resolved.

Me2You does not hold funds directly. PayFast manages all payment processing.

6. Delivery

• Sellers must dispatch within 3 business days of payment confirmation.
• Drivers are independent contractors. They are not Me2You employees.
• Me2You is not liable for delays caused by third-party courier services.
• Buyers must provide an accurate delivery address.

7. Dispute resolution

• Buyers may raise a dispute within 48 hours of delivery.
• Disputes are reviewed by Me2You support and resolved within 5 business days.
• Me2You's decision on a dispute is final, subject to escalation to the Consumer Goods and Services Ombud.
• Escrow funds are frozen during an active dispute.

8. Limitation of liability

• Me2You is a platform connecting buyers and sellers. We are not a party to the sale itself.
• Me2You does not guarantee the quality, safety, or legality of listed items.
• Me2You's total liability is limited to the buyer protection fee paid on the transaction in question.
• Me2You is not liable for indirect, consequential, or special damages.

9. Account termination

• Me2You may suspend or terminate accounts for violations of these terms.
• You may close your account at any time through your account settings.
• Any outstanding escrow transactions must be resolved before your account can be closed.
• Data retention after termination is governed by our Privacy Notice.

10. Governing law

• These terms are governed by the laws of the Republic of South Africa.
• Disputes are subject to the jurisdiction of South African courts.
• The Electronic Communications and Transactions Act (ECTA) applies to all electronic agreements on this platform.

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Internal reference only. This page is not formal legal advice. Consult a qualified attorney for binding legal opinions.